This policy describes how payments, cancellations and refunds work for Claude Station paid subscriptions (Pro and Team plans), operated by Facundo Caden.
Subscription payments are processed through Paddle.com, our authorized reseller and Merchant of Record. Paddle handles billing, invoicing and applicable taxes. On your card statement the charge may appear as "Paddle" or "Paddle.net".
Subscriptions are monthly or annual and renew automatically at the end of each period until you cancel. The Team plan is billed per seat.
You can cancel at any time from the app (Account menu) or by writing to facundo.caden@gmail.com. Cancelling stops future renewals: you keep access to the paid plan until the end of the period already paid, after which your account moves to the free plan. We charge no cancellation penalties.
If you are not satisfied, you may request a refund within 14 days of purchase by writing to facundo.caden@gmail.com (or through Paddle support). We review each request in good faith. After 14 days, or for periods already consumed, payments are non-refundable unless applicable law provides otherwise.
Write to facundo.caden@gmail.com from your account email stating the reason. Approved refunds are credited to the original payment method through Paddle.
New accounts may include a trial of the Pro features. When the trial ends, if you have not purchased a paid plan, your account continues on the free plan at no charge.
For any question about payments, cancellations or refunds: facundo.caden@gmail.com.